FAQ

Membership Cards and Admission

Q: I'm planning to visit the Museum for the first time since becoming a member. Where do I check in?
A: If you are visiting the Museum only, simply use your membership card and photo ID to check in with the ticket takers. If you are attending an IMAX or Planetarium show, please stop by the Member Services Desk to purchase your tickets at the member discount.

Q: What should I do if I don't have my card when I visit?
A: Stop by the Member Services Desk to receive a members day pass (ID required). If you've lost your card, you may request a new one by calling 303.370.6306. Please be aware that there is a $10 fee for a replacement card.

Q: Can I use my membership card for a school visit?
A: No, membership admission cannot be used for school group admission because the Museum requires additional resources for hosting school groups that are not covered by your membership.

Q: Can I let my relatives or neighbors use my membership?
A: No; memberships are nontransferable and can be used by only the individuals listed on the membership cards. Photo ID is required.

Q: If I have a Dual membership with two names on the account, can I get two membership cards?
A: The Dual membership level receives one card with both names printed on it.

Q: I'm a grandparent with a Family membership. Can my adult children use my membership to bring the grandkids?
A: No, memberships are nontransferable. The membership cards are intended only for those whose names are on the cards.

Q: Do my children get their own membership cards?
A: Only the adults on a membership are issued cards. The number of cards issued is based on the membership level.

Additional Person

Q: How much does the Additional Person cost and who is covered under it?
A: It costs $20 (flat rate) and is ideal for members with caregivers.

Q: Do they receive their own card in the mail?
A: No, membership cards are not issued for the Additional Person. They must check in at the Member Services Desk with photo ID and will then receive a "day pass" for entry into the Museum.

Q: Does the Additional Person run the span of the membership?
A: It runs the full year of the primary cardholders membership or until the membership expires and must be renewed annually.

Q: Does the Additional Person have to be named?
A: Yes, only the designated named individual can utilize the member benefits.

Q: What benefits does the Additional Person receive?
A: They receive individual membership benefits of Museum admission & discounts. They can bring the children named on the primary cardholders membership, as in the case with a caregiver (Additional Person and children are verified at the Member Services Desk before entry into the Museum).

Reciprocal Membership

Q: Can I use my membership to get a discount at other museums?
A: Yes, your Denver Museum of Nature & Science membership allows you entry or discounts to more than 290 science museums worldwide through the Association of Science-Technology Centers Passport Program. Click here for a list of participating science museums.

Q: Are there exclusions for the Association of Science-Technology Centers Passport Program?
A: Science museums located within 90 miles of each other are excluded from the Passport Program benefits.

Membership Levels

Q: Are grandchildren covered by the Family membership?
A: A Family membership is for two adults living at the same address and their own children (ages 3 to 18 years old). WE offer a Grandparent level for two adults living at the same address plus four of their own grandchildren, ages 3-18 years old.

Q: Do I have to be present for someone to use the guest tickets that come with the membership?
A: No, the member does not have to be present for a guest to use the tickets.

Q: I'm 66 and my wife is 60. Which Dual membership should I purchase?
A: The Senior Dual level. Only one member needs be 65 years old.

Q: Are children admitted free up to a certain age?
A: Children under age 3 are admitted for free.

E-mail

Q: Why does the Museum request my e-mail address?
A: For starters, to be green! Communicating with our members via our monthly e-newsletter saves the Museum printing, mailing, and postage costs, as well as a tree or two. Also, members on our e-mail list are the first to find out about activities and events, Museum news and behind-the-scenes stories from our scientists, and special e-mail-only offers!

Q: What is included in the member e-newsletter and how often is it sent?
A: The monthly Member eNews includes updates on exhibitions, programs, and events, as well as members-only tips and exclusive offers. Click here to sign up for Member eNews.

Q: Does the Museum share my e-mail address?
A: No, the Museum will not share your e-mail address with any outside parties. It is used for official Museum business only.

Q: If I register my e-mail address, how often will I hear from the Museum?
A: When you register your e-mail address, you will receive Member eNews as well as one or two event reminders per month. If you "manage your preferences," you can decide what and when you want to receive e-mail from us.

Q: Does the Museum share my information with anyone else?
A: E-mail addresses are collected for communication purposes only and are never shared. The Museum does not sell its member/donor information. However from time to time, the Museum occasionally exchanges mailing addresses of members with other like-minded non-profit organizations. If you prefer this information not be shared, please contact us at members@dmns.org. For our full privacy policy, click here.

Renewals

Q: If I mailed in my renewal notice recently with payment but then received another notice in the mail, did you receive my payment?
A: It takes up to two weeks to receive and process a renewal payment. If you sent in your payment, please disregard the second notice that crossed in the mail.

Q: If I have mailed in my renewal and have not yet received my renewal confirmation letter, can I visit the Museum anyway?
A: Yes, simply stop by the Member Services Desk. They will verify that your renewal has been received.

Expiration Date

Q: What is the expiration date of my membership?
A: Memberships are valid for 12 months from the time of purchase. The expiration date appears near your name and address on the Museum Magazine mailed to your home and in Member eNews under Your Membership At-a-Glance.

Events

Q: Will there be "member-only" events?
A: Throughout the year, there will be several opportunities for members to visit the Museum at exclusive members-only events. Check out our member events page for upcoming activities.

Q: How can find out about members-only events?
A: Our events are advertised in the bimonthly Museum Magazine and through member e-mails. A postcard is mailed for some events.

Address Changes

Q: How can I update my mailing or e-mail address?
A: Send an e-mail to members@dmns.org with your name, address, membership number (if handy), and your changes.

Q: We are moving out of state and have just renewed our Family membership. Can I give my membership to my neighbor's family?
A: Museum memberships are nontransferable. However, you can use your Museum membership for admission to more than 260 science museums nationwide through the Association of Science- Technology Centers Passport Program. Visit www.astc.org to find an institution near your new home.

Gift Memberships

Q: Can I buy a gift membership online?
A: Yes! Visit the Levels & Benefits page.

Q: Will the gift membership renewals be sent to me?
A: Yes, the first notice is sent to the gift giver. After 30 days, subsequent renewals are sent to the gift recipient.