Distance Learning Logistics

TECHNOLOGY: GETTING STARTED

 

  • How We Connect: All programs are two-way interactive programs with a live educator from the Museum. We can see and hear your classroom, and you can see and hear us in real time. We will connect to your school using a free software program called Zoom. You will receive a unique Zoom link to connect for your program via email. Simply click to join your virtual program. Please note that if this is your first time using Zoom, the link will first prompt you to install the free software (typically takes less than 1 minute). No login or account is needed.

                   ○For all Virtual Science Academy programs: A Museum educator will email you the specific Zoom link for your program the week prior to your live session.

                   ○For all Scientists in Action programs: You will receive an auto-confirmation email with your link upon registration. If you do not receive a confirmation email, please check your Junk/Clutter folder.

 

  • What You Need: You will need a computer connected to the Internet (wired is better than wireless) and a webcam/mic to be an interactive participant. Teachers should also be prepared to project the image on a larger screen or smart board and connect the computer audio into speakers for their classes.

 

  • TESTING: A test is not required if you have used Zoom software previously. If you are a new user and/or would like to test your setup and connection, Please email the distance learning coordinator at [email protected] with three dates and times that work for you.

 

  • Tips for the Best Quality

                   ○Use the best network connection possible (wired is better than wireless).

                   ○If you are using a laptop, plug your computer into power. Avoid running on battery power to improve computer performance during the program.

                   ○Close all other applications to free up your computer for better performance.

 

  • If you are using H.323 hardware, please contact [email protected] and we will provide an IP address for this connection. This option is not available for our Scientist in Action series.

 

  • If you are a 1:1 school and would like to connect multiple devices for your program, this option is available for Virtual Science Academy programs. You will need to be able to install the Zoom software on all the devices. If you would like to connect with multiple devices, please contact the distance learning coordinator at [email protected] or 303-370-6404 to discuss logistics.

 

FREQUENTLY ASKED QUESTIONS

 

I. I want to test, but I can’t connect during the regular testing period. What do I do?

I. I want to test, but I can’t connect during the regular testing period. What do I do? Please email the distance learning coordinator at [email protected] with three dates and times that work for you.

 

II. Where do I download the software?

II. Where do I download the software? You can use Zoom on a PC, Mac, Chromebook, or Apple or Android smart device. Download the free software here: https://dmns.zoom.us/download. For desktops or laptops, download the Zoom Client for Meetings. If you are using a Chromebook, download instructions are here: https://support.zoom.us/hc/en-us/articles/213298746-Getting-Started-On-Chrome-OS

 

III. What should I do if the link I received in the email is not working?

III. What should I do if the link I received in the email is not working? On the rare occasion that the link sent to you is not working, try this instead: 1) Open the Zoom app (see #2 above if you have not downloaded it yet). 2) Select “Join a Meeting.” 3) Type the final numbers at the end of the Zoom link sent to you into the “Meeting ID” spot. The meeting ID should be either 9 or 10 digits long. 4) Click “Join.”

 


IV. Can I test my webcam, microphone, or speakers on my own?

IV. Can I test my webcam, microphone, or speakers on my own? You can test those within Zoom on your own. To learn how to test your microphone and speaker, check here: https://support.zoom.us/hc/en-us/articles/201362283-How-Do-I-Join-or-Test-My-Computer-Audio-. To learn how to test your camera, check here: https://support.zoom.us/hc/en-us/articles/201362313-How-Do-I-Test-My-Video-.

 

V. What if I have more questions about using Zoom?

V. What if I have more questions about using Zoom? Zoom has a great tech support website. Check it out here: https://support.zoom.us/hc/en-us/categories/200101697-Getting-Started

 

VI. I am a 1:1 classroom or I have multiple devices I would like to connect for my Virtual Science Academy class. Can I do that? 

VI. I am a 1:1 school or I have multiple devices I would like to connect for my Virtual Science Academy class. Can I do that? Yes, as long as you are willing to install Zoom on multiple devices and your network can accommodate it. Please contact the distance learning coordinator at [email protected] to discuss the details.

 

VII. It’s less than a week until my program, and I still haven’t received an email from my educator. Who should I contact?

VII. It’s less than a week until my program, and I still haven’t received an email from my educator. Who should I contact? Please contact the distance learning coordinator at [email protected].

 

VIII. Where can I find the journals, handouts, or parent letter for my program?

VIII. Where can I find the journals, handouts, or parent letter for my program? You can find links to all the resources at /learn/electronic-confirmation-pages/distance-learning-program-materials/. This link can also be found in the email from your educator.

 

IX. What should I do if we are expecting bad weather and school may be closed?

IX. What should I do if we are expecting bad weather and school may be closed? Please let us know as soon as possible. For Virtual Science Academy programs, please alert your educator and [email protected]. Our reservations team will work with you to find a reschedule date if necessary. For Scientists in Action programs, please let us know at [email protected] that you will not be able to make it. Although it is not possible to reschedule our Scientists in Action broadcasts, we may be able to open up your spot to a very grateful school on our waitlist.

 

X. Who do I contact for assistance on the day of my program? 

X. Who do I contact for assistance on the day of my program? The best person to contact is your educator, whose contact information is in the confirmation email. If you cannot reach your educator, please call 303-370-6494 or contact the distance learning coordinator at [email protected] or 303-370-6404.

^ Back to Top