membership faq

Member FAQ: COVID-19

Member FAQ COVID-19

Q: Why do I need to make a reservation for a free ticket?

A: We’re asking all members, including Giving Club and Young Professional members, to go online and reserve their free admission ticket for a specific date and time to help us manage the flow of guests into the Museum and to expedite entry.   

Walk-up entry and tickets are subject to our capacity limits; please see the Museum staff outside our doors to check on availability.  

Q: How do I make a reservation for a free ticket?

A: You may go online to do this, you will need to have: 

  • A current membership 
  • Your membership number 
  • An account, or be prepared to set one up 
  • An email account where your free ticket(s) can be sent 

Q: What if I don’t have my membership card or number?

A: Your membership number is included in the footer of the weekly (or previously, monthly) membership emails we send from [email protected]. If you cannot locate it, please call us and we can help! Call 303.370.6306, daily from 9 a.m. to 5 p.m.

Q: How do I know if my membership is valid?

A: If you have the DMNS eCard app, you can find your expiration simply by opening the app. Also, you can log-in to your account and navigate to ‘View Account’ and you’ll find your expiration there. If you cannot locate it please call us and we can help! Call 303.370.6306, daily from 9 to 5.

Q: Can I reserve my free ticket over the phone? 

A: For fastest service 24/7 and to ensure that we can serve you, online reservations are strongly recommended. Please call us if you are unable to book online, although due to a high volume of calls you may experience a long wait time to speak to an agent. Walk up entry and tickets are subject to our capacity limits. 

Q: When does my membership expire now?

A: Please call 303.370.6306, daily from 9 a.m. to 5 p.m. and we can help! 

Q: Can I use my ecard?

A: Yes! In fact, we encourage it! The free DMNS eCard app is one of the best ways to ensure a contact-less experience, plus you’re able to access your benefits right through the app.

Q: Can I use my vouchers?

A: Yes! You will need to exchange them for a specific date and time. Please call us in advance of your visit so that we may help you. Call 303.370.6306, daily from 9 a.m. to 5 p.m.

Q: What can I use my Flex Tickets for?

A: Giving Club members receive Flex Tickets which are purposefully designed to be flexible. You may continue to use your Flex Tickets without needing to make a reservation for most programs priced $20 or less and can be used for "Stonehenge" and "Numbers in Nature: A Mirror Maze". 

Q: What if I show up at the Museum without a reservation, can I just walk in?

A: For fastest service 24/7 and to ensure that we can serve you, online reservations are strongly recommended. Please make your reservation at secure1.dmns.org or call us if you are unable to book online. Due to a high volume of calls you may experience a long wait time to speak to an agent. Walk up entry and tickets are subject to our capacity limits. 

Q: What are the upcoming member events?

A: Please check the members only section of the website for the most current information and event details. 

Q: Can I transfer my membership to someone else?

A: Memberships are considered a tax deductible donation and are nontransferable.   

Q: Why are you no longer printing/issuing plastic cards? 

A: When members opt for the free DMNS eCard app or to access their membership barcode electronically through the secure Museum website, they are keeping themselves and Museum staff safe by ensuring a contactless experience.  

Members enjoy more benefits and ease when using the DMNS eCard app, including the ability to text or email your benefit tickets to friends/family right through the app. 

No longer offering printed plastic membership cards ensures the Museum is both living its value of protecting our natural world, and providing critical cost savings for the Museum. 

Q: What are the member benefits related to upcoming exhibitions? 

A:

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