Member FAQ COVID-19

Q: The Members Only Reopening day (or hours) are sold out – I'm not happy!

A: We are so sorry that the Members Only Reopening Day (or hours) are sold out and that you were unable to get a ticket for one of those days/hours. Due to the limited number of tickets we can provide each hour, we are unfortunately not able to accommodate everyone but really appreciate the overwhelming excitement to return to YOUR Museum. We hope you’ll get a ticket for another day/time and would be happy to help you with making that reservation. Thank you for your understanding as we navigate this new way of operating and most importantly for your membership support. 

Q: Why do I need to make a reservation for a free ticket?

A: We’re asking all members, including Giving Club and Young Professional members, to go online and reserve their free admission ticket for a specific date and time to help us manage the flow of guests into the Museum and to expedite entry.   

Walk-up entry and tickets are subject to our capacity limits; please see the Museum staff outside our doors to check on availability.  

Q: How do I make a reservation for a free ticket?

A: You may go online to do this, you will need to have: 

  • A current membership 
  • Your membership number 
  • An account on our e-commerce site (secure1.dmns.org), or be prepared to set one up 
  • An email account where your free ticket(s) can be sent 

Q: What if I don’t have my membership card or number?

A: Your membership number is included in the footer of the weekly (or previously, monthly) membership emails we send from [email protected]. If you cannot locate it, please call us and we can help! Call 303.370.6306, daily from 9 a.m. to 5 p.m.

Q: How do I know if my membership is valid?

A: If you have the DMNS eCard app, you can find your expiration simply by opening the app. Also, you can log-in to your account on our e-commerce site https://secure1.dmns.org/login and navigate to ‘View Account’ and you’ll find your expiration there. If you cannot locate it please call us and we can help! Call 303.370.6306, daily from 9 to 5.

Q: Can I reserve my free ticket over the phone? 

A: For fastest service 24/7 and to ensure that we can serve you, online reservations are strongly recommended. Please call us if you are unable to book online, although due to a high volume of calls you may experience a long wait time to speak to an agent. Walk up entry and tickets are subject to our capacity limits; please see the Museum staff outside our doors to check on availability. 

Q: When does my membership expire now?

A: Please call 303.370.6306, daily from 9 a.m. to 5 p.m. and we can help! 

Q: What are my options for membership extension?

A: Please call 303.370.6306, daily from 9 a.m. to 5 p.m. and we can help! 

Q: Can I use my ecard?

A: Yes! In fact, we encourage it! The free DMNS eCard app is one of the best ways to ensure a contact-less experience, plus you’re able to access your benefits right through the app.

Q: Will Members-only hours be offered?

A: Yes! On Monday, June 22 members will have the Museum to themselves from 8 a.m. - 5 p.m. Beginning, Tuesday June 23 through Friday July 3, we will provide members only hours from 8-10 a.m. We will enter members every 20 minutes starting at 8 a.m.

Q: Can I use my vouchers?

A: Yes! You will need to exchange them for a specific date and time. Please call us in advance of your visit so that we may help you. Call 303.370.6306, daily from 9 a.m. to 5 p.m.

Q: What can I use my Flex Tickets for?

A: Giving Club members receive Flex Tickets which are purposefully designed to be flexible. You may continue to use your Flex Tickets without needing to make a reservation for most programs priced $20 or less. Please note that for the near term, some exhibitions, including The Art of the Brick, will require a timed ticket and Flex Tickets cannot be used for entry. The Art of the Brick is free for all Museum guests through Labor Day Monday, September 7.

Q: What if I show up at the Museum without a reservation, can I just walk in?

A: For fastest service 24/7 and to ensure that we can serve you, online reservations are strongly recommended. Please make your reservation at secure1.dmns.org or call us if you are unable to book online. Due to a high volume of calls you may experience a long wait time to speak to an agent. Walk up entry and tickets are subject to our capacity limits; please see the Museum staff outside our doors to check on availability. 

Q: What are the upcoming member events?

A: Please check the members only section of the website for the most current information and event details. 

Q: Can I transfer my membership to someone else?

A: Memberships are considered a tax deductible donation and are nontransferable.   

Q: I’m not able to go to The Art of the Brick while it’s free – what can you do for me? 

A: If your membership is active at the time when The Art of the Brick is no longer free, please contact us at [email protected] or 303.370.6306 and we can work with you. 

Q: Do I need a timed ticket for The Art of the Brick? 

A: Yes. While The Art of the Brick is free for members until Labor Day, specific time entry tickets for both General Admission and The Art of the Brick are required.

Q: Why are you no longer printing/issuing plastic cards? 

A: When members opt for the free DMNS eCard app or to access their membership barcode electronically through the secure Museum website, they are keeping themselves and Museum staff safe by ensuring a contactless experience.  

Members enjoy more benefits and ease when using the DMNS eCard app, including the ability to text or email your benefit tickets to friends/family right through the app. 

No longer offering printed plastic membership cards ensures the Museum is both living its value of protecting our natural world, and providing critical cost savings for the Museum. 

Q: What are the member benefits related to upcoming exhibitions? 

A:

  • Free access through Labor Day to The Art of the Brick 
  • Discounted access this fall and winter to The Art of the Brick  
  • Free access to Dogs! A Science Tail opening later this year 
  • Discounted admission to Stonehenge: Ancient Mysteries and Modern Discoveries opening 2021


Q: Will there be a special Members-only preview day associated with the Museum’s reopening?

A: Yes! The very first day we reopen will be for members only from 8 a.m. to 5 p.m. with the last entry time at 4:40 p.m. This will occur on Monday, June 22.

Q: What’s open for the special member hours?

A: Please visit dmns.org/reopening to learn more about what areas of the Museum are open during the special member hours we are offering from 8 a.m. - 5 p.m. on Monday, June 22, and from n from 8-10 a.m., June 23 – July 3.

Q: Will all areas of the Museum be open?

A: Please refer to the reopening page.

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