eCard

A: The eCard makes membership even more convenient! For starters, you’ll carry one less card in your wallet. Plus, you’ll always have the most up-to-date information about your membership and your Museum with in-app notifications, access to Catalyst magazine, and more!

A: Have the second named member navigate to their app store and download the eCard app on their device. During registration please ensure that the second named member registers their device with their e-mail address. Please note that the second named member may not register their device with the same e-mail that the primary member used.

A: Navigate to “My Tickets” from the home screen of the eCard and select the tickets you would like to use or share. You can pick from tickets available Today or make a reservation for an event in the future by clicking on the “Available” tab. Once you have selected the ticket you would like to use, click the title of the ticket to display a barcode. To share the ticket with family or friends, press the pink “Share” button and enter a phone number or email for the recipient. They will receive a link to the ticket within a few minutes. Standard text messaging rates apply. When you, or they, arrive at the Museum proceed directly to the ticket taker and present the ticket. 

A: You can find a receipt for used or sent tickets in your profile section of both the webstore and the eCard. To find a receipt on the webstore, log in to your webstore account.

In the eCard, navigate to the “Account and Profile” section by clicking on the person silhouette icon in the center of the top row. From this section, click on the blue “View Purchase History” button to see a list of your purchases and any shared tickets. Shared tickets will be highlighted in green.

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Occasionally tickets may get lost when sending via SMS or email. It’s always a good idea to check spam or junk folders. If you need to send the tickets again, you can access a record of sent tickets from within the ecard.

In the eCard, navigate to the “Account and Profile” section by clicking on the person silhouette icon in the center of the top row. From this section, click on the blue “View Purchase History” button to see a list of your purchases and any shared tickets. Shared tickets will be highlighted in green. Click on the ticket you would like to send again to see the receipt for this ticket. You can share this receipt link using your phones native share capabilities.  On iOS, select the Share icon from the tray of icons at the bottom of the screen and then select either Message or Mail. On Android phones, use the three dots in the upper corner to open the browser options. Select Share and then select the method you would like to use. On a windows phone, use the three dots in the lower right corner to open the browser options and select Share Page. Next, select the method you would like to use.

A: An e-mail or text message is sent to the recipient with a link for the tickets, which can then be printed or scanned directly from their device at ticketing. The tickets expire on the same day that your current membership expires.  You will also receive an email confirming that you sent tickets to a friend

A: Simply hit the cancel button (beneath the done button) in order to cancel the action of sharing your tickets. The tickets will remain in the Ready to Use section until you are ready to either use them yourself or share them with a friend.

A: This is the eCard in-app message center. The Museum will contact you through this message center with updates and information about your membership and your Museum. 

A: Yes! You may download the eCard to your tablet. However, only one device (per named member) may be active at a time.

A: Special Access lists the benefits that provide you with greater access, such as admission to more than 330 science center and museums worldwide through the Association of Science and Technology Centers reciprocal program.

A: The Event and Programs section is a listing of the types of events and programs you can expect to be invited to while your membership is valid.

A: The eCard Discount section lists all of the available Member discounts. Please present your membership eCard homepage (with Member Number and barcode) at cashiers to receive your discount.

A: Your plastic card simply deactivates. Please consider this decision carefully as the Museum no longer issues or provides plastic cards. 

A: Yes! The eCard can also be used by Add-ons. To make sure your Add-on account is ready for the eCard, please make sure they have an email address that is unique and not used by the Primary or Secondary members on the membership. The Add-on will also need to log in to webstore (https://secure1.dmns.org/login/) to create a new account with this email address before they will be able to use the eCard. If you need help setting up an email address for your Add-on, please contact Guest Services at 303.370.6306.

A: Most certainly! The eCard uses two-factor authentication to make sure only approved users can login to the eCard. If you have lost your phone or would like to deactivate the eCard remotely, please contact us at 303.370.6306. The Museum is committed to your privacy and the security of your data. Feel free to read our privacy policy at http://www.dmns.org/privacy-policy.

A: Navigate to “My Tickets” from the home screen and then scroll to the “Ticket Balance” section and select “Get Ticket.”  Select the Science Lounge you would like to attend and the number of tickets you would like to redeem. Select “Redeem” and “Done.”  A barcoded ticket will appear in the “Ready to Use” section. To send the ticket to a friend simply select the checkbox “Send Ticket.” Select “Send Selected” and then enter their email address OR phone number to send. Select “Done” and your ticket(s) will be sent! Standard text messaging rates apply. At this time you cannot select specific shows, programs, or ticketed exhibits through the app; however, when you arrive at the Museum just proceed directly to the ticket scanner and display your tickets for admission.

A: To redeem your free YP event tickets contact Adam Beaves at [email protected].

A: Navigate to “My Tickets” from the home screen of the eCard. Select the “Available” tab and then simply click “Use.” This will move the ticket to the “Today” tab meaning it can now be used today at any valid Flex Ticket accepting venues. To share the ticket with family or friends, press the pink “Share” button and enter a phone number or email for the recipient. They will receive a link to the ticket within a few minutes. Standard text messaging rates apply. When you, or they, arrive at the Museum for the event proceed directly to the ticket taker and present the ticket. 

A: Select the question mark for more details and information.

A: The tickets expire on the same day that your current membership expires.

A: The named adult members on your membership can use and share the benefit tickets that come with your membership. Add-ons cannot share, but they can receive and use the tickets if the named member wants to share them via e-mail or SMS text with the Add-On.

A: The new eCard has a number of fun experiences that allow you to earn badges, such as the Elf Scavenger Hunt. When you complete one of these activities, a new badge will be added to the “My Badges” section. To view your badges, click on blue half circle with squares located at bottom of the app to open the “Mini-App” drawer that looks like a phone dial pad or six square boxes button. From here, click on the “My Badges” icon in the upper left. Select an activity by clicking on the title of the activity and view your badges.

A: This is the “Mini-App” drawer and it contains short experiences that allow you to engage with the Museum in fun and interesting ways. To access them, click on the blue half circle with squares located at bottom of the app. This will bring up a drawer with different Mini-Apps to choose from. Simply press the icon to launch the experience. When you are ready to return to the eCard, press the blue “Return to Ecard” button in the lower right corner. Mini-Apps change often, so be sure to check back for new, fun things to do with your eCard!

A: QR codes are special square barcodes that the eCard uses to retrieve relevant information for some of the Mini-Apps, such as the Elf Scavenger Hunt. To scan a QR code, open the Elf Scavenger Hunt or other Mini-App. If the Mini-App supports QR codes, there will be a small QR icon in the lower left corner of the app. Pressing this icon will prompt you to “Scan the QR Code.” Press the “Scan” button to activate your camera and then move your phone to center the square barcode in the view. Make sure you can see the entire barcode. After a few seconds, the App will recognize the QR code. If the QR code is not used for the current Mini-App, it will ask you if you would like to switch to a different Mini-App.

A: It is easy to change the permissions for the application after installation.

For iOS, exit the eCard and open the Settings section. Scroll down until you see the DMNS eCard and click to open its permissions. From here, you can toggle on or off any permissions required for the eCard.

For Android, exit the eCard and navigate to the Settings section. Scroll down until you see the Apps section. Open this section and look for DMNS eCard. Click on the DMNS eCard and look for App Permissions. From here, you can toggle on or off any permissions required for the eCard. 

A: The eCard uses the Camera, Bluetooth and Location as part of the Mini-Apps experiences, such as the Elf Scavenger Hunt. Bluetooth and Location are used to determine if there are any special features or other engagement points nearby. If Bluetooth is not supported, or if you do not grant permission, the camera can be used to scan QR codes instead. The Museum is committed to your privacy and the security of your data. Feel free to read our privacy policy at http://www.dmns.org/privacy-policy.